Refund Policy

¡Dale Gaia! Refund Policy

Our greatest commitment is your complete satisfaction. If you have chosen a product from our online store and, upon receiving it, notice that it has a manufacturing defect, we guarantee your right to an exchange or refund in accordance with the following terms:

Dissatisfaction with the product: Period of 7 (seven) calendar days from the date of receipt.
Product with defects: Period of 30 (thirty) calendar days from the date of receipt.
(For defects such as broken glass or screen, visible scratches, or missing parts, the customer is entitled to claim the warranty if they contact us within 24 hours after receiving the product and always provide images of the received package. If the customer contacts us after 24 hours, the issue will be considered to have been caused by improper use.)

Note: The first step to request an exchange or refund is to contact our Customer Support Center.
Our team will inform you of the steps required to return the product.

Return of Product Due to Dissatisfaction

The product must show no signs of use. In the case of watches, no links may have been removed from the strap for adjustment.
The product must be sent in the same condition in which it was received, with the original packaging (including the postal package with the label).
If these conditions are not met, no refund or exchange will be issued.

Once we receive the package, we will conduct an evaluation to confirm that it meets the return conditions. After confirmation, our customer support team will contact you, and you may choose between:

Exchanging it for another product available in our inventory; or
Receiving a refund of the amount paid for the product(s) (shipping costs are not refunded if the delivered product is the correct model and in perfect condition).

Warranty

All products in the store come with a 30-day warranty starting from the date of receipt.

For the warranty to be valid, the customer must send us a video of up to 1 minute demonstrating the issue. The video must also show the product’s original packaging (including the postal package with the label), which must appear clearly in the recording.

The customer may also send photos clearly showing the defect. The image must include both the product and its original packaging.

Note: ¡Dale Gaia! does not provide technical assistance nor operate authorized service centers. For any questions, please contact our team—we will be happy to provide the necessary support.

IMPORTANT

Our warranty does not cover aesthetic damage that occurs after purchase, such as broken or cracked screens or similar issues.

It also does not cover:

Damage caused by contact with liquids, such as submerging the product in water or spilling liquids on it. Even if some products are water-resistant, each model has specific limits that must be respected.
Damage caused by attempts to repair or modify the product, whether by the customer or third parties.
Improper use of accessories.
Normal wear and tear of the product, such as screen scratches or oxidation due to the user’s uric acid.
Natural reduction of battery lifespan.
Durability tests performed by the customer, such as impact tests on the screen or water-resistance tests.

For any questions, our team will be available through our customer support channels.

¡Dale Gaia! Team