Terms of Service

¡Dale Gaia! Terms of Service

1. Introduction

Welcome to ¡Dale Gaia! These Terms of Service govern the use of the website and all services offered by our online store in Spain. By accessing or using our platform, you agree to these terms and to the applicable laws of Spain and the European Union. If you do not agree with any provision, we recommend that you do not use our website.

2. Use of the Website

The user agrees to use the website in a lawful and ethical manner, respecting applicable laws and the rights of third parties. Any misuse, including fraud, distribution of viruses, or illegal activities, may result in account suspension and legal action.

The user must provide accurate and up-to-date information when registering or making purchases. ¡Dale Gaia! is not responsible for errors in the information provided that may affect product delivery.

3. User Registration and Account

To make purchases, the user may create an account on our website by providing truthful and up-to-date personal information.

The user is responsible for maintaining the confidentiality of their login credentials. If you suspect that your account has been used without authorization, you must immediately contact our Customer Support Center.

¡Dale Gaia! reserves the right to suspend or cancel accounts that violate these terms or show suspicious activity.

4. Purchases and Payments

By making a purchase, the user agrees to the prices, delivery times, and payment conditions established on the website.

Accepted payment methods:

Credit and debit cards (Visa, Mastercard, American Express, Discover)
PayPal
Bank transfers

Payments are processed by external financial intermediaries, ensuring security and confidentiality of data. ¡Dale Gaia! does not store banking or credit card information.

5. Shipping and Delivery

Delivery times vary according to the customer’s location and are indicated at the time of purchase. ¡Dale Gaia! undertakes to process and ship orders within the agreed timeframe but is not responsible for delays caused by carriers, customs, strikes, or external factors.

If there is any issue with delivery, the customer must contact our Customer Support Center for review.

6. Customs Taxes and Fees

International purchases may be subject to customs taxes and local fees, according to the regulations of each country.

¡Dale Gaia! is not responsible for additional costs applied by the authorities of the destination country.
It is the customer’s responsibility to verify customs regulations before making a purchase.

If the order is held by customs, the customer must follow local procedures for its release.

7. Exchanges, Returns, and Refunds

Our Exchange and Return Policy is available on the website.

The customer has a period of 14 calendar days after receiving the product to request a return due to withdrawal, in accordance with European Union regulations.

For products with manufacturing defects, the claim period is 90 days.

Refunds will be issued using the same payment method used for the purchase, subject to banking and payment processor timelines.

8. Intellectual Property

All content on the website, including texts, images, logos, and videos, is protected by copyright and intellectual property laws.

Unauthorized use of content may result in legal action.

9. Privacy and Data Protection

¡Dale Gaia! respects users’ privacy and protects their personal data in accordance with our Privacy Policy, available on the website.

By using our services, the user authorizes the processing of their personal data for purchasing, delivery, and customer service purposes.

10. Limitation of Liability

¡Dale Gaia! is not responsible for:

Errors in the information provided by the user when registering or making a purchase.
Delivery delays caused by carriers, customs, or events beyond our control.
Damage resulting from improper use of purchased products.
Information or third-party links available on our website.

11. Modifications to the Terms of Service

¡Dale Gaia! may update these Terms of Service at any time. Changes will take effect once published on the website.

Users are encouraged to review this section periodically to stay informed.

12. Contact

For any questions regarding these Terms of Service, you may contact our customer support team:

Email: info@dalegaia.com
Phone: 1-226-777-0089